Ethsol Jewel is a fine jewellery brand offering ethically crafted jewellery and certified and non-certified diamonds. Our collections include ready-to-wear, made-to-order, and customized jewellery featuring natural diamonds, lab-grown diamonds, coloured gemstones, precious metals, and other carefully selected materials.

In addition to finished jewellery, Ethsol Jewel also offers certified loose diamonds for personal purchases, custom jewellery creation, gifting, and investment purposes, subject to availability.

To purchase products or use services offered by Ethsol Jewel, you must have the legal capacity to enter into a binding contract under the applicable laws of your country.

If you are below the age of eighteen (18), purchases may only be made under the supervision and consent of a parent or legal guardian.

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally authorised to make the purchase.
• Your payment method belongs to you or you have proper authorisation to use it.
• You will comply with all applicable laws while using our services.

Ethsol Jewel reserves the right to decline or cancel any order if we reasonably believe these requirements have not been satisfied.

Submitting an order on our website represents your request to purchase a product. It does not automatically create a binding contract between you and Ethsol Jewel.

Every order is subject to review and acceptance. We may decline or cancel an order for reasons including:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Payment verification failure
• Incorrect customer information
• Legal or regulatory restrictions
• Inventory discrepancies
• Supply chain limitations

Certain website features may require you to create an Ethsol Jewel account.

When registering, you agree to:

• Provide truthful and current information.
• Maintain accurate contact details.
• Keep your password confidential.
• Immediately notify us of any unauthorised use of your account.
• Accept responsibility for activities conducted through your account.

Ethsol Jewel may suspend, restrict, or permanently deactivate accounts involved in fraudulent behaviour, misuse of promotional offers, abusive conduct, suspicious transactions, or activities that compromise the security or integrity of our platform.

You agree to use the Ethsol Jewel website responsibly and only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to our systems.
• Upload malicious software, viruses, or harmful code.
• Copy, scrape, reproduce, or commercially exploit website content without written permission.
• Misrepresent your identity.
• Interfere with the operation or security of our website.
• Use automated bots or software to access restricted content.
• Engage in fraudulent transactions or payment abuse.
• Violate applicable intellectual property or consumer protection laws.

We reserve the right to block access, suspend accounts, or pursue legal remedies where misuse is identified.

Every Ethsol Jewel product is presented with detailed descriptions, specifications, and images to help customers make informed purchasing decisions.

While we strive for accuracy, certain variations may naturally occur due to:

• Technological manufacturing processes.
• Differences in gemstone characteristics.
• Natural variations in diamonds and coloured gemstones.
• Precious metal casting and finishing.
• Device display settings and screen calibration.
• Lighting conditions used during product photography.

Product images are intended for illustrative purposes and may be enlarged to showcase craftsmanship and design details. Actual proportions may differ from those displayed on screen.

Minor variations in colour, texture, polish, finish, or dimensions do not constitute manufacturing defects.

Ethsol Jewel offers jewellery crafted in various precious metals and gemstone combinations.

Depending on the product selected, jewellery may include:

• Natural Diamonds
• Lab-Grown Diamonds
• Precious Gemstones
• Semi-Precious Gemstones
• Platinum
• Gold in multiple purities
• Sterling Silver
• Alternative precious materials introduced by Ethsol Jewel

Product pages clearly specify the primary materials, estimated metal weight, total gemstone weight, diamond quality, certification status where applicable, and other relevant details.

As each jewellery piece is individually manufactured or finished, slight variations in metal weight, stone weight, and dimensions may occur within accepted industry tolerances.

Ethsol Jewel offers both natural and lab-grown loose diamonds in a variety of shapes, sizes, colours, clarities, and certification grades.

Each listed loose diamond represents an individual stone and is subject to availability at the time of order confirmation.

A loose diamond is considered reserved only after successful payment verification. Until payment is confirmed, the diamond may remain available for purchase by other customers.

If a selected diamond becomes unavailable before your order is confirmed, Ethsol Jewel may:

• Recommend a comparable alternative.
• Offer an upgraded option subject to your approval.
• Issue a full refund for the unavailable diamond.

Loose diamonds are supplied according to their accompanying grading report where applicable. Minor differences in measurements within internationally accepted grading tolerances may occur.

Ethsol Jewel believes in complete transparency regarding the origin of every diamond we offer.

Each product page clearly identifies whether the diamond is natural or lab-grown. Ethsol Jewel does not intentionally misrepresent one category as the other.

Customers are encouraged to review product specifications carefully before completing their purchase.

All prices displayed on the Ethsol Jewel website are listed in the applicable currency and are subject to applicable taxes unless otherwise stated.

Jewellery pricing is determined using several factors, including:

• Precious metal rates
• Diamond pricing
• Gemstone value
• Craftsmanship
• Design complexity
• Certification costs
• Manufacturing expenses
• Applicable taxes and duties

As precious metal and diamond markets fluctuate, prices may change without prior notice.

The final payable amount will be the price confirmed at checkout or, in the case of customized jewellery, the amount specified in your official quotation or order confirmation.

Ethsol Jewel reserves the right to correct any pricing, typographical, technical, or system-related errors identified before order dispatch. If such an error affects your order, we will promptly inform you and provide the option to proceed with the corrected pricing or receive a complete refund.

Ethsol Jewel offers secure payment options to make your shopping experience convenient and reliable. Depending on your location, available payment methods may include:

• UPI
• Net Banking
• Bank Transfers
• Other approved payment solutions

All payments are processed through trusted payment partners using secure encryption technology. Ethsol Jewel does not store your complete payment card information on its servers.

Orders will enter production or dispatch only after successful payment verification.

To protect both our customers and our business, Ethsol Jewel reserves the right to verify any transaction before processing an order.

Additional verification may be requested for:

• High-value purchases
• International transactions
• Multiple orders placed within a short period
• Mismatched billing and shipping details
• Suspicious payment activity
• Orders flagged by payment security systems

Verification may include identity confirmation, payment authentication, or supporting documentation.

If verification cannot be completed satisfactorily, Ethsol Jewel reserves the right to decline or cancel the order and initiate a refund where applicable.

Authenticity and transparency are fundamental to every diamond offered by Ethsol Jewel.

Eligible diamonds may be accompanied by grading reports issued by internationally or nationally recognized gemological laboratories, including but not limited to:

• IGI — International Gemological Institute
• GIA — Gemological Institute of America
• SGL — Solitaire Gemological Laboratories

The accompanying grading report describes the characteristics of the diamond based on the standards of the issuing laboratory.

As grading methodologies may vary between laboratories, slight differences in grading opinions do not indicate an error or defect in the diamond itself.

Customers are advised to retain all original certificates, as replacement reports may not always be available.

Gold jewellery sold by Ethsol Jewel is hallmarked in accordance with applicable regulations wherever legally required.

Depending on the product purchased, jewellery may be crafted in various precious metal purities, including:

• 9K Gold
• 14K Gold
• 18K Gold

The applicable metal purity is clearly stated on the respective product page.

Customers are encouraged to examine the hallmark upon receiving their jewellery.

Ethsol Jewel specializes in creating personalized jewellery tailored to individual preferences.

Custom orders may include:

• Bespoke engagement rings
• Wedding jewellery
• Personalized pendants
• Customized bracelets
• Earrings
• Name jewellery
• Diamond selection
• Gemstone selection
• Metal customization
• Finger size customization
• Exclusive design requests

Production begins only after all required specifications have been confirmed by the customer. Once manufacturing has commenced, modifications may be limited or unavailable depending on the stage of production.

Certain changes requested after approval may involve additional charges or revised delivery timelines.

For eligible custom jewellery orders, Ethsol Jewel may provide Computer-Aided Design (CAD) renderings or digital previews before manufacturing.

Customers are responsible for carefully reviewing:

• Overall design
• Dimensions
• Metal colour
• Diamond placement
• Gemstone placement
• Engravings
• Finger size
• Personalization details

Production will begin only after receiving the customer's approval.

Once the CAD design has been approved, Ethsol Jewel cannot be held responsible for design elements that were accepted during the approval process.

Requests for design changes after approval may result in additional design fees, manufacturing costs, or revised production timelines.

Every Ethsol Jewel creation is produced with careful attention to craftsmanship and quality.

Estimated manufacturing timelines may vary depending on:

• Product type
• Design complexity
• Diamond availability
• Gemstone sourcing
• Precious metal availability
• Certification requirements
• Personalization requests
• Production workload

Estimated timelines are provided for guidance only and should not be interpreted as guaranteed delivery dates.

Ethsol Jewel will make reasonable efforts to inform customers of any significant delays.

Customers wishing to modify an order should contact Ethsol Jewel as soon as possible.

Order modifications may be possible only before manufacturing or dispatch has begun.

Requested changes may include:

• Ring size
• Shipping address
• Engraving details
• Metal colour
• Diamond selection
• Gemstone selection

Once production has commenced, certain modifications may no longer be feasible.

Additional charges may apply if changes require new materials, redesign, or remanufacturing.

Ethsol Jewel ships to eligible domestic and international destinations.

Shipping methods are selected based on destination, product value, security requirements, and courier availability.

Where appropriate, shipments may include:

• Secure packaging
• Tamper-evident sealing
• Insurance coverage
• Signature upon delivery
• Tracking information

Estimated delivery dates are provided for convenience and may vary due to factors beyond our control.

International customers are responsible for ensuring that imported jewellery complies with the laws and regulations of their destination country.

Import duties, customs charges, local taxes, brokerage fees, and regulatory charges imposed by destination authorities remain the responsibility of the customer unless otherwise stated by Ethsol Jewel.

Customs inspections or regulatory procedures may extend delivery timelines.

Ethsol Jewel cannot guarantee customs clearance timeframes once a shipment has entered the destination country.

Delivery is considered complete once the shipment has been delivered to the address provided during checkout and acknowledged by the recipient or an authorized individual at the delivery location.

Customers are responsible for ensuring that:

• Delivery information is accurate.
• Someone is available to receive the shipment.
• The package is inspected upon arrival.

If the package appears damaged or tampered with upon delivery, customers should notify the courier immediately and contact Ethsol Jewel without unnecessary delay.

Ownership and risk associated with the purchased product transfer to the customer upon successful delivery to the designated shipping address.

Once delivery has been completed, Ethsol Jewel cannot be held responsible for loss, theft, accidental damage, or mishandling of the product.

Customers are encouraged to store valuable jewellery securely and consider obtaining independent insurance coverage for high-value purchases if appropriate.

All products displayed on the Ethsol Jewel website are subject to availability.

As certain diamonds, gemstones, and handcrafted jewellery pieces are unique, availability may change without prior notice.

In rare circumstances where an item becomes unavailable after an order has been placed, Ethsol Jewel may:

• Offer a comparable alternative.
• Recommend an upgraded option.
• Revise the estimated delivery timeline with the customer's consent.
• Process a full refund if the order cannot be fulfilled.

We reserve the right to discontinue products, collections, or designs at our discretion without prior notice.

Customers may request cancellation before manufacturing or dispatch begins by contacting our Customer Experience Team.

Cancellation requests are subject to the following conditions:

• Ready-to-ship products may be cancelled only before dispatch.
• Made-to-order and customized jewellery may not be eligible for cancellation once production has commenced.
• Loose diamonds reserved specifically for a confirmed order may not be eligible for cancellation after procurement or certification processes have begun.
• Non-refundable costs already incurred may be deducted from refunds where legally permitted.

Ethsol Jewel reserves the right to cancel any order due to inventory limitations, pricing inaccuracies, payment verification issues, legal restrictions, or circumstances beyond our reasonable control.

Customer satisfaction is important to Ethsol Jewel. Eligible products may be returned or exchanged in accordance with our Return & Exchange Policy.

To qualify for a return or exchange:

• The product must be unused, unworn, and in its original condition.
• All original packaging, certificates, invoices, complimentary items, and accessories must accompany the return.
• The product must pass Ethsol Jewel's quality inspection upon receipt.

The following items are generally not eligible:

• Customized jewellery
• Personalized or engraved products
• Made-to-order jewellery
• Loose diamonds sourced specifically on customer request
• Products altered after delivery
• Items damaged due to misuse, accidents, or unauthorized repairs

Return eligibility, timelines, and applicable charges shall be governed by the separate Return & Exchange Policy published on the Ethsol Jewel website.

Approved refunds will be processed using the original payment method wherever reasonably possible.

Refund timelines may vary depending on:

• Payment method
• Banking institution
• Payment gateway processing
• Regulatory requirements

Shipping charges, customs duties, payment processing fees, insurance costs, and other non-refundable charges may be deducted where applicable and permitted by law.

Ethsol Jewel stands behind the craftsmanship of every jewellery piece we create.

Our warranty covers manufacturing defects identified under normal and intended use, subject to inspection by our Quality Assurance team.

The warranty does not cover:

• Normal wear and tear
• Surface scratches
• Accidental damage
• Improper storage
• Loss of jewellery or gemstones
• Damage caused by chemicals or cosmetics
• Unauthorized repairs or modifications
• Misuse, negligence, or abuse

Warranty eligibility, duration, and exclusions are detailed separately in our Warranty Policy.

Fine jewellery requires proper care to preserve its beauty and longevity.

• Store jewellery separately to prevent scratches.
• Remove jewellery before strenuous activities.
• Avoid exposure to harsh chemicals, perfumes, and cleaning agents.
• Clean jewellery using recommended methods.
• Periodically inspect gemstone settings and clasps.
• Have valuable jewellery professionally examined when required.

Failure to follow appropriate care practices may affect the appearance and durability of the product and may not be covered under warranty.

Ethsol Jewel may offer repair, resizing, polishing, cleaning, rhodium plating, stone tightening, or other maintenance services for eligible jewellery.

Availability depends on:

• Product design
• Metal type
• Stone setting
• Manufacturing feasibility
• Product condition

Certain repairs or alterations may incur service charges, shipping costs, or replacement material costs.

Ethsol Jewel reserves the right to decline repair requests where structural integrity or safety may be compromised.

As many Ethsol Jewel creations are handcrafted, occasional variations in production may occur.

We reserve the right to:

• Discontinue designs.
• Replace unavailable components with equivalent quality materials where appropriate.
• Modify technical specifications to improve product quality or durability.
• Update product collections without prior notice.

Where a significant change affects an existing order, the customer will be informed before completion whenever reasonably possible.

Ethsol Jewel may introduce promotional campaigns, seasonal offers, exclusive launches, referral benefits, loyalty rewards, or limited-time discounts.

• Offers cannot be combined with other promotions unless specified.
• Discounts have no cash value.
• Promotional benefits are non-transferable.
• Offers apply only during the stated validity period.

Ethsol Jewel reserves the right to modify, suspend, or withdraw promotional campaigns at its discretion.

Gift cards, digital vouchers, promotional credits, and store credits issued by Ethsol Jewel are subject to their individual terms.

• They may only be redeemed through approved Ethsol Jewel sales channels.
• They cannot be exchanged for cash.
• They are non-transferable unless permitted.
• Expired credits may not be reinstated.
• Lost, stolen, or unauthorized use may not be recoverable.

Ethsol Jewel welcomes genuine reviews and feedback to help improve our products and services.

By submitting a review, photograph, testimonial, or feedback, you confirm that:

• The content reflects your genuine experience.
• You own or have permission to share the submitted material.
• The content does not infringe the rights of others.
• The content is lawful, respectful, and free from offensive or misleading material.

Ethsol Jewel reserves the right to moderate, edit for clarity, or remove content that violates these standards.

Where customers voluntarily submit photographs, videos, testimonials, social media posts, or other content featuring Ethsol Jewel products, they grant Ethsol Jewel a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, publish, and promote such content across our website, social media platforms, marketing materials, and other communication channels.

Where practical, reasonable efforts may be made to acknowledge the original creator. Customers who no longer wish their content to be used may contact Ethsol Jewel, and future use will be reviewed in accordance with applicable laws and practical limitations.

Your privacy is important to Ethsol Jewel. We are committed to handling your personal information responsibly, securely, and transparently.

Information collected through our website or customer interactions may include your name, contact details, billing and shipping addresses, payment information, purchase history, jewellery preferences, and other information necessary to provide our products and services.

Your information may be used to:

• Process and fulfil orders.
• Verify payments and prevent fraudulent transactions.
• Arrange shipping and delivery.
• Provide customer support.
• Respond to enquiries.
• Personalize your shopping experience.
• Improve our products, website, and services.
• Comply with legal and regulatory obligations.
• Send updates regarding your orders and services.

Additional information regarding the collection, use, storage, and protection of personal information is available in our Privacy Policy.

By creating an account, placing an order, subscribing to our newsletter, participating in promotional activities, or voluntarily providing your contact information, you consent to receive communications from Ethsol Jewel.

These communications may include:

• Order confirmations
• Shipping updates
• Payment notifications
• Appointment reminders
• Customer support responses
• Jewellery care information
• Product launches
• Exclusive collections
• Promotional offers
• Event invitations
• Service reminders

Communications may be sent through email, SMS, WhatsApp, telephone calls, push notifications, or other legally permitted communication channels.

You may unsubscribe from promotional communications at any time using the available opt-out options. Transactional communications related to your orders or services may continue where necessary.

To the fullest extent permitted by applicable law, Ethsol Jewel shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to:

• Use of our website.
• Inability to access our website.
• Delay in manufacturing or delivery.
• Temporary website interruptions.
• Technical failures.
• Third-party payment systems.
• Courier delays.
• Customs procedures.
• Loss of profits.
• Loss of business opportunities.
• Loss of goodwill.
• Loss of data.
• Unauthorized access to customer accounts beyond our reasonable control.

Where liability cannot legally be excluded, Ethsol Jewel's total liability shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.

Customers are responsible for ensuring that all information provided during registration and purchase is complete, accurate, and up to date.

Customers also agree to:

• Review all product specifications before placing an order.
• Verify diamond type, certification, metal purity, size, and customization details.
• Carefully inspect delivered products upon receipt.
• Store jewellery securely.
• Follow recommended jewellery care instructions.
• Maintain the confidentiality of account credentials.

You agree to indemnify, defend, and hold harmless Ethsol Jewel, its directors, employees, representatives, affiliates, partners, suppliers, and service providers against any claims, losses, damages, liabilities, expenses, or legal costs arising from:

• Your violation of these Terms.
• Misuse of our website or services.
• Fraudulent activity.
• Violation of applicable laws.
• Infringement of third-party rights.
• Unauthorized use of your account.
• False or misleading information provided by you.

Ethsol Jewel shall not be considered in breach of these Terms or held liable for delays or failures in performance caused by events beyond our reasonable control.

Such events may include:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• Government actions or restrictions
• War or civil unrest
• Terrorist activities
• Labour strikes
• Transportation disruptions
• Customs delays
• Communication network failures
• Cybersecurity incidents
• Utility interruptions
• Supplier shortages
• Precious metal or gemstone supply disruptions

Where such events occur, Ethsol Jewel will make reasonable efforts to minimize delays and keep affected customers informed.

Ethsol Jewel reserves the right to suspend, restrict, or terminate access to our website, customer accounts, or services where reasonably necessary.

This may occur in situations including:

• Fraudulent activity.
• Payment disputes.
• Violation of these Terms.
• Misrepresentation.
• Abuse of promotional offers.
• Illegal conduct.
• Security concerns.
• Repeated misuse of customer support services.
• Activities likely to damage the reputation or operation of Ethsol Jewel.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India, without regard to conflict of law principles.

All transactions conducted through Ethsol Jewel shall be subject to the applicable laws, regulations, and statutory requirements in force within India.

Ethsol Jewel believes in resolving concerns fairly, promptly, and professionally.

Customers are encouraged to contact our Customer Experience Team before initiating formal legal proceedings so that reasonable efforts may be made to resolve the matter amicably.

If a dispute cannot be resolved through mutual discussion, it shall be subject to the exclusive jurisdiction of the competent courts located in the city where Ethsol Jewel's registered office is situated, unless otherwise required by applicable law.

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the minimum extent necessary while preserving its intended purpose.

The remaining provisions shall continue in full force and effect and shall remain binding upon both parties.

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Warranty Policy, and any additional policies published by Ethsol Jewel, constitute the complete agreement governing your use of our website, products, and services.

They supersede any prior oral or written understandings relating to the same subject matter.

Ethsol Jewel may revise these Terms from time to time to reflect changes in our business operations, legal requirements, technology, or customer services.

The latest version will always be available on our website together with the applicable Effective Date.

Your continued use of our website or services after revised Terms become effective constitutes acceptance of those revisions.

If you have any questions regarding these Terms & Conditions or require assistance regarding an order, our products, or our services, please contact Ethsol Jewel through our official customer support channels published on our website.

Our Customer Experience Team will make reasonable efforts to respond to enquiries promptly during business hours.