ETHSOL JEWEL ETHSOL LUXE

FAQs

Ethsol FAQs
Ethsol Jewel

Frequently Asked Questions

Everything you need to know about our diamonds, jewellery, customization, orders, services and policies.

Lab-Grown Diamonds

Discover the Ethsol difference
Lab-grown diamonds are real diamonds created using advanced technology that replicates the natural diamond-growing process. They have the same chemical composition, crystal structure, brilliance, and durability as mined diamonds. The only difference is their origin—they are grown in a controlled laboratory instead of being extracted from the earth.
Yes. Lab-grown diamonds are 100% real diamonds. They are physically, chemically, and optically identical to natural diamonds and are graded using the same international standards.
Both are genuine diamonds with the same sparkle, hardness, and beauty. The primary difference lies in how they are formed. Natural diamonds are created underground over billions of years, while lab-grown diamonds are produced in laboratories within a few weeks using advanced technology.
No. Without specialized laboratory equipment, it is virtually impossible to distinguish between a lab-grown and a natural diamond. Both look and perform exactly the same.
Yes. Every certified lab-grown diamond sold by Ethsol is accompanied by an internationally recognized grading certificate from trusted gemological laboratories whenever applicable.
Lab-grown diamonds eliminate mining-related costs and supply chain expenses, allowing you to purchase a larger or higher-quality diamond at a more accessible price without compromising on beauty or quality.
Yes. Lab-grown diamonds are just as durable as natural diamonds and are designed to last a lifetime when properly cared for.
No. Their brilliance, fire, and sparkle remain unchanged over time. Regular cleaning is all that's needed to maintain their shine.
Lab-grown diamonds generally require less land disturbance than traditional mining and offer a more sustainable alternative for many buyers.

Natural Diamonds

Timeless diamonds, naturally formed
Yes. Ethsol offers both Natural Diamond Jewellery and Lab-Grown Diamond Jewellery, allowing you to choose according to your preference, budget, and occasion.
Yes. Eligible natural diamonds are provided with recognized certification detailing their quality characteristics.
Yes. Many of our jewellery designs can be crafted using either lab-grown or natural diamonds based on your selection.

Custom Jewellery

Bring your vision to life
Absolutely. Ethsol specializes in personalized jewellery. Whether you have a design inspiration, sketch, reference image, or a completely unique idea, our experts will help bring your vision to life.
Simply fill out our Custom Jewellery Request Form on the website or contact our jewellery consultant. Share your design idea, preferred metal, diamond type, budget, and specifications, and we'll guide you through the entire process.
Yes. You can choose any lab-grown or natural loose diamond from our stock and customize it into a ring, pendant, earrings, bracelet, necklace, or any jewellery design of your choice.
Yes. We offer engraving services for many jewellery pieces, allowing you to add names, initials, dates, or meaningful messages.
Yes. Share your reference image by filling the customize form, and our design team will create a custom version inspired by your vision while maintaining originality and craftsmanship.

Products & Orders

Everything about shopping with Ethsol
Ethsol offers engagement rings, wedding bands, necklaces, pendants, earrings, bracelets, bangles, tennis jewellery, solitaire jewellery, men's jewellery, daily wear, occasion jewellery, loose diamonds, and fully customized creations.
Placing an order with Ethsol is simple. Browse our collection, select your preferred jewellery piece, choose your desired specifications such as metal, diamond type, size, and quantity, then click Order on WhatsApp. Your order request will be shared directly with our sales team, who will personally coordinate with you to confirm the design, pricing, customization, payment, and delivery details before processing your order.
Yes. Our jewellery consultants are happy to assist you with product selection, customization, and order placement.
Order modifications may be possible before production begins. Please contact our customer support as soon as possible.
Orders may be cancelled before manufacturing starts. Customized products may have different cancellation conditions.
At Ethsol, we believe every jewellery purchase is personal. Instead of offering instant checkout, we first connect with you to understand your preferences, style, budget, and specific requirements.

This allows us to recommend the most suitable diamond and jewellery options, answer your questions, confirm every detail, and ensure you're completely confident before making your purchase.

Once you place an enquiry through Order on WhatsApp, our jewellery consultant will personally assist you throughout the process—from selecting your jewellery or loose diamond to finalizing customization, payment, and delivery.

Shipping & Delivery

Secure delivery, wherever you are
Yes. Ethsol offers secure delivery across India.
Yes. International shipping is available for selected locations. Please check our shipping policy for the latest details.
Delivery timelines depend on whether your jewellery is ready-to-ship or custom-made.
Ready-to-ship: approximately 2–3 days
Custom-made: approximately 10–12 days
Estimated delivery dates are shared during the ordering process.
Free shipping may be available on eligible orders based on current policies. Please check our shipping policy for the latest information.
Yes. Every shipment is securely packed and insured until it reaches your doorstep.

Payments

Simple and secure payment options
We accept UPI, Net Banking, and other secure online payment options.

Returns & Exchanges

Flexible policies designed for peace of mind
Eligible products can be returned within the applicable return period according to Ethsol's Return Policy.
Yes. Eligible products may be exchanged subject to our Exchange Policy. Ethsol offers 100% gold and 100% Natural & Lab-Grown Diamond exchange, subject to applicable policy conditions.
Yes. Ethsol offers a buyback facility on eligible jewellery, subject to our Buyback Policy.
100% Gold + 85% Natural & Lab-Grown Diamond buyback, subject to applicable policy terms.
Simply contact our customer support team or submit a request through our website, and we'll guide you through the process.

Jewellery Care

Keep your jewellery beautiful for years to come
Clean your jewellery using mild soap, lukewarm water, and a soft brush. Dry it gently with a lint-free cloth to restore its shine.
Store each jewellery piece separately in a soft pouch or personalized Ethsol jewellery box to prevent scratches and damage.
Yes. Diamond jewellery is suitable for everyday wear, but removing it during heavy physical activities or when using harsh chemicals is recommended.
Many designs can be resized depending on their style and construction. Our team will guide you based on your jewellery design.

Ethsol Services

Personalized service, crafted around you
Ethsol combines exceptional craftsmanship, premium diamonds, transparent pricing, certified quality, personalized service, and customization to create jewellery designed exclusively for you.
Yes. Our jewellery experts provide one-on-one consultations to help you select the perfect diamond, jewellery design, and customization options.
Yes. You can schedule an appointment through our website or contact our customer support team.
Yes. Every Ethsol jewellery order is beautifully packaged, making it perfect for gifting on any special occasion.
You can reach us through our Contact Us page, email, phone, or WhatsApp. Our jewellery consultants are always happy to assist you with product selection, customization, orders, and after-sales support.

Still have questions?

Our jewellery consultants are here to help you personally.

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